bengelbet
Privacy Policy

1. Information We Collect

bengelbet collects personal data that is necessary to provide a safe, secure, and compliant online casino and sports betting experience. We operate under a principle of data minimisation — we only collect information that is reasonably required to deliver our services, satisfy legal obligations, and protect the integrity of the platform.

1.1 Information You Provide Directly

When you register an account, complete identity verification, or communicate with our support team, you provide us with data that may include:

• Identity data: Full legal name, date of birth, nationality, and gender.
• Contact data: Email address, mobile phone number, and residential address (including city — Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, Barisal, Rangpur, Mymensingh, or Cox's Bazar).
• Verification documents: Scanned copies or photographs of government-issued identification (National ID card, passport, or driving licence), proof of address documents, and payment method ownership evidence.
• Financial data: Payment method details including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, and Islami Bank account references. We do not store full card numbers or mobile banking PINs.
• Account credentials: Username and encrypted password hash. We never store your password in plain text.
• Support communications: The content of any messages, emails, or live chat transcripts exchanged with the bengelbet support team.

1.2 Information Collected Automatically

When you access and use the bengelbet platform, certain technical data is collected automatically by our systems:

• Device and browser data: IP address, device type, operating system, browser version, screen resolution, and language settings.
• Usage data: Pages visited, time spent on each page, game sessions initiated, bet history, deposit and withdrawal transaction logs, and feature interactions.
• Session data: Login timestamps, session duration, logout events, and any concurrent session alerts.
• Geolocation data: Approximate geographic location derived from your IP address, used to enforce jurisdiction-based access restrictions and to comply with anti-money laundering (AML) obligations.

1.3 Information from Third Parties

In limited circumstances, bengelbet may receive personal data about you from trusted third-party sources, including identity verification service providers, payment processing partners, fraud prevention databases, and sports data feed providers. Data received from third parties is handled with the same level of care and security as data collected directly from you.

2. How We Use Your Data

bengelbet processes your personal data for specific, documented purposes. We do not use your data in ways that are incompatible with the purpose for which it was originally collected. The table below summarises the primary processing activities and the legal basis for each.

2.1 Marketing Communications

bengelbet will only send you promotional emails, SMS messages, or in-platform notifications about bonuses, new games, seasonal offers (Eid, Pohela Boishakh, BPL season, ICC tournaments), and platform updates if you have explicitly opted in to receive such communications. You may withdraw your marketing consent at any time by updating your notification preferences in your account settings or by contacting [email protected]. Withdrawal of marketing consent does not affect the lawfulness of processing carried out prior to withdrawal.

2.2 Automated Decision-Making

bengelbet uses automated systems to screen accounts for fraud signals, unusual betting patterns, and responsible gaming risk indicators. Where an automated process results in an action that significantly affects your account — such as a temporary withdrawal hold or a request for additional verification — you have the right to request human review of that decision by contacting our support team.

3. Data Sharing & Third Parties

bengelbet does not sell, rent, or trade your personal data to any third party for their own commercial purposes. We share your data only in the limited circumstances described below, and only to the extent strictly necessary for the stated purpose.

3.1 Service Providers

We engage carefully selected third-party service providers to support platform operations. These providers act as data processors on behalf of bengelbet and are contractually bound to process your data only in accordance with our instructions and applicable data protection standards. Categories of service providers include:

• Identity verification providers — to conduct KYC checks against government databases and document authentication services.
• Payment processors — including bKash, Nagad, Rocket, Upay, and partner banks — to process deposits and withdrawals in Bangladeshi Taka.
• Game software studios — Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi — which may receive anonymised session data to deliver their games within the bengelbet platform.
• Cloud infrastructure providers — for secure hosting, data storage, and content delivery.
• Fraud prevention and AML screening services — to cross-reference transactional data against known fraud and money-laundering patterns.

3.2 Legal and Regulatory Disclosures

bengelbet may disclose your personal data to law enforcement agencies, financial intelligence units, courts, or other regulatory bodies where required to do so by law, court order, or where bengelbet reasonably believes that disclosure is necessary to protect the rights, property, or safety of bengelbet, its users, or the public. We will notify you of any such disclosure where we are legally permitted to do so.

3.3 Business Transfers

In the event of a merger, acquisition, restructuring, or sale of all or part of bengelbet's business, personal data held by bengelbet may be transferred to the successor entity as part of that transaction. We will notify affected users via the registered email address prior to any such transfer taking effect, and the acquiring entity will be required to honour the commitments made in this Privacy Policy.

4. Cookies & Tracking Technologies

bengelbet uses cookies and similar tracking technologies to operate the platform efficiently, remember your session preferences, analyse platform performance, and — where you have consented — deliver relevant promotional content. A cookie is a small text file placed on your device by your web browser when you visit the bengelbet platform.

4.1 Types of Cookies We Use

• Essential cookies: Strictly necessary for the platform to function. These include session authentication tokens, load balancing identifiers, and security cookies. They cannot be disabled without breaking core platform functionality.
• Functional cookies: Remember your preferences such as language settings, preferred payment method display, and responsible gaming limit dashboards. Disabling these may degrade your user experience.
• Analytics cookies: Collect anonymised usage data to help us understand how users navigate the platform, which games are most popular, and where technical issues arise. This data is used solely for internal platform improvement.
• Marketing cookies: Used only with your explicit consent to track which promotional offers you have viewed and to avoid showing you repeat communications. We do not use third-party advertising networks on the bengelbet platform.

4.2 Managing Cookies

You may control or delete cookies through your browser settings at any time. Most modern browsers allow you to view, manage, and delete cookies stored on your device. Disabling essential cookies will prevent you from logging into your bengelbet account. For instructions on managing cookies in your specific browser, refer to your browser's built-in help documentation.

5. Data Retention & Storage

bengelbet retains your personal data only for as long as is necessary to fulfil the purposes for which it was collected, or as required by applicable law. The retention periods below represent our standard practice; longer retention may be required by specific regulatory obligations.

• Active account data: Retained for the full duration of your account and for a minimum of five years following account closure, in line with AML record-keeping requirements.
• Transaction records: Deposit, withdrawal, and wagering history retained for a minimum of five years from the date of each transaction.
• KYC and verification documents: Retained for five years post-account closure or longer if required by a regulatory investigation.
• Support communications: Retained for three years from the date of the last interaction, for dispute resolution purposes.
• Marketing data: Retained until you withdraw consent or for two years from your last platform engagement, whichever comes first.
• Anonymised analytics data: May be retained indefinitely in aggregated, non-personally-identifiable form for platform improvement research.

Your data is stored on secure servers. bengelbet implements strict access controls to ensure that personal data is accessible only to staff and systems that genuinely require it to perform their functions.

6. Your Privacy Rights

bengelbet respects your right to control your personal data. You may exercise any of the following rights by submitting a written request to [email protected]. We will respond to all verified requests within 30 days. In some cases, identity verification may be required before we can process a rights request.

• Right of access: You may request a copy of the personal data bengelbet holds about you, including the categories of data, the purposes of processing, and any third parties with whom it has been shared.
• Right to rectification: If any personal data held about you is inaccurate or incomplete, you have the right to request that it be corrected. You may also update basic account details directly within your account settings.
• Right to erasure ("right to be forgotten"): You may request deletion of your personal data where it is no longer necessary for the purpose it was collected, where you have withdrawn consent, or where processing was unlawful. This right is subject to overriding legal obligations — for example, AML regulations require us to retain certain records regardless of an erasure request.
• Right to restrict processing: You may request that bengelbet temporarily restricts processing of your data while the accuracy of data is contested, while a legitimate interest objection is assessed, or where processing is unlawful but you prefer restriction to erasure.
• Right to data portability: Where processing is based on your consent or contractual necessity and is carried out by automated means, you may request that your data be provided to you in a structured, machine-readable format.
• Right to object: You may object at any time to processing based on legitimate interests, including profiling. You also have an absolute right to object to processing for direct marketing purposes, which we will honour without requiring justification.
• Right to withdraw consent: Where processing is based solely on your consent, you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing carried out before withdrawal.

7. Security Measures

Protecting your personal data from unauthorised access, disclosure, alteration, and destruction is a core operational priority at bengelbet. We implement a layered security architecture that includes both technical and organisational safeguards.

7.1 Technical Safeguards

• SSL/TLS encryption: All data transmitted between your device and the bengelbet platform is encrypted using industry-standard SSL/TLS protocols. The padlock icon in your browser confirms an active encrypted connection.
• Password hashing: User passwords are stored as one-way cryptographic hashes using a strong hashing algorithm. bengelbet staff cannot read your password — ever.
• Two-factor authentication (2FA): Users are encouraged to enable 2FA on their bengelbet accounts for an additional layer of login security. 2FA is available via SMS to your registered Bangladeshi mobile number.
• Intrusion detection systems: Our infrastructure is monitored continuously for anomalous activity, unauthorised access attempts, and distributed denial-of-service (DDoS) threats.
• Database access controls: Personal data is stored in access-controlled databases. Internal staff access is role-based and subject to audit logging.

7.2 Organisational Safeguards

Staff with access to personal data are subject to confidentiality obligations and receive regular training on data protection best practices. Access to sensitive data is granted on a strict need-to-know basis. bengelbet conducts periodic internal reviews of its data handling procedures to identify and address potential vulnerabilities.

8. Changes to This Policy

bengelbet may update this Privacy Policy from time to time to reflect changes in our data practices, platform features, or applicable law. When a material change is made, we will update the "Last Updated" date at the top of this page and, where the change is significant, notify registered users by email to their registered address.

We encourage you to review this Privacy Policy periodically. Your continued use of the bengelbet platform following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you disagree with any material change to this policy, you should cease using the platform and contact [email protected] to arrange account closure.